Patient Services

We strive to ensure you are happy with the care you receive from our staff and Practitioners at HealthPoint. Should you have any concerns about your care please speak with our Practice Manager, Jenna Corrente or your Allied Health Practitioner.

 

In case your problem remains unresolved you may contact Health Care Complaints Commission 1800 043 159.

 

Some people may ask:” Why does the receptionist have to ask about my presenting complaint?” This is not a case of a receptionist being nosey!

 

Our reception staff are members of our practice team, and it has been agreed that they may ask “why you need to be seen”. Reception staff are trained to ask certain questions to ensure that you receive the most appropriate care from your practitioner/s at the most appropriate time.

 

Receptionists are therefore asked to collect brief information from patients:

  • To help our practitioners understand your presenting complaint and gather background information about current and previous condition/s
  • To ensure that all patients receive the appropriate level of care.

 

RECEPTION STAFF (LIKE ALL MEMBERS OF THE HEALTHPOINT TEAM) ARE BOUND BY CONFIDENTIALITY RULES, BUT IF YOU FEEL PRIVACY IS AN ISSUE THEN PLEASE LET US KNOW SO THIS CAN BE RESPECTED.