Our Patient Services
Supporting Your Health Journey
We strive to ensure you are happy with the care you receive from the HealthPoint Mingara administration team. Should you have any concerns about your care, speak with your Allied Health Practitioner. If your query relates to administration, then please speak with the Operations Manager, Nathan Roberts. If your problem remains unresolved, you may contact the Health Care Complaints Commission on 1800 043 159.
Some people may ask why the receptionist inquires about their presenting complaint. The reception staff are members of the practice team, and it has been agreed that they may ask why you need to be seen. Reception staff are trained to ask certain questions and collect brief
information from patients to ensure that:
The practitioners understand your presenting complaint and gather background information about current and previous condition/s.
All patients receive the appropriate level of care at the most appropriate time.
Confidentiality rules bind reception staff (like all members of the HealthPoint team), but if you feel privacy is an issue, please let us know so we can respect it. For more information about services or to schedule an appointment, contact our Central Coast clinic on (02) 4314 0400 or book online.
After Hours Policy
Allied Health Practitioners do not perform home visits outside of hours. If you have a problem that is medically urgent contact your General Practitioner or local Emergency Department.
Emergencies
For any EMERGENCIES, please ring 000 or visit your closest Emergency Department.
Wyong Hospital is located at 664 Pacific Hwy, Hamlyn Terrace, T. 4394 8000
It’s important to prioritise your health and safety, ensuring you reach out to the correct services when urgent care is needed. If you’re uncertain about the severity of your condition, err on the side of caution and seek professional medical advice promptly.
National Relay Service
National Relay Service is a phone solution for people who are deaf or have a hearing or speech impairment. The NRS helps people to have good phone conversations with less misunderstanding and repetition, make their own appointments, ring businesses and keep in touch with friends and family. This service allows users to make phone calls via relay officers, who facilitate conversations with clarity and accuracy. It supports appointments, business calls, and staying connected with loved ones, enhancing everyday communication.
The NRS is an Australian Government initiative. At HealthPoint Mingara, we are committed to accessibility and inclusivity. We encourage patients to use the NRS when booking appointments or reaching out to the team.
